Terms & Conditions
This document and all policies and any additional terms posted on this website set the Terms and Conditions under which you access our services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to comply with all Terms and Conditions stipulated in this text in its entirety, along with any other policies referenced herein or available through hyperlinks.
It is advised for users to familiarize themselves with this document as these terms serve as a legally binding agreement between you, the user, and the entity, Bio Nutrition Maldives, outlining the rules, responsibilities, rights, and obligations associated with accessing, browsing, or using our platform.
Definitions
In these Terms & Conditions ("Agreement"), the following definitions shall apply:
"User," "You," or "Your" denotes any individual, entity, or representative accessing, browsing, or using the Website, including but not limited to buyers and sellers, visitors, or registered members.
"Company," "We," "Us," or "Our" pertains to Bio Nutrition Maldives, the entity operating this e-commerce platform, its affiliates, subsidiaries, officers, employees, agents, and assigns.
"Website" refers to bionutritionofficial.com by Bio Nutrition Maldives, a platform accessible via the URL www.bionutritionofficial.com or any associated subdomains, mobile applications, and related services offered by Bio Nutrition Maldives.
"Products" encompasses all goods, merchandise, services, digital content, or offerings available for purchase or review on the Website.
"Terms & Conditions" refers to this Agreement, including any updates, amendments, or additional policies incorporated herein by reference.
"Order" relates to a user's request to purchase Products from the Website, subject to acceptance by Bio Nutrition Maldives and completion of the transaction process.
"Account" denotes a user's registered profile on the website, allowing access to features, orders, and other functionalities.
"Content" encompasses all text, images, graphics, videos, logos, trademarks, software, designs, and other materials displayed or accessible on the Website, including user-generated content.
"Registered Members" refers to individuals or entities who have completed the process of creating an account including the verification of their account on the bionutritionofficial.com platform.
About Bio Nutrition Maldives
Your Trusted Source for Premium Wellness & Sports Nutrition in the Maldives
At Bio Nutrition Maldives, we believe that health is the ultimate wealth. Founded with a passion for fitness, nutrition, and personal transformation, we are the official distributor of Evogen Nutrition and other globally renowned supplement brands. Whether you're a professional athlete, a fitness enthusiast, or someone on a wellness journey, our mission is to fuel your goals with high-quality, scientifically backed products.
We proudly operate our flagship store in Malé, offering a curated selection of sports supplements, health foods, and performance wear, including our own activewear line, Lioness Clothing. Our commitment goes beyond products — we aim to educate and empower our community through personalized customer support, social media outreach, and local collaborations with gyms, athletes, and wellness centers.
Use of Our Services
By accessing or using our website, you agree not to:
- Violate any laws applicable to your use of the Website, including domestic, international and local laws of your jurisdiction that may apply to you
- Violate any policies established by Bio Nutrition Maldives in connection with bionutritionofficial.com or any policies published hereunder
- Use our service if you are legally prohibited from allowed to use this service (such as if you are underage, have been barred from using our service and so forth)
- Post offensive, abusive, sexual, defamatory, false, inaccurate, or deceptive content
- Take any actions that may unfairly influence the ratings or recommendations of products
- Distribute spam, scams, or other harmful online materials
- Engage in crawling, scraping, or spidering any page of the Website or attempt to reverse engineer or obtain the source code of this service
- Interfere with or try to disrupt this service such as by distributing software that may harm the website and its users, such as viruses, malware, and spyware
- Make requests from the website that unreasonably burden its service and slow down its functionality for other users
- Infringe upon the trademark, copyright, patent, and other intellectual property belonging to both Bio Nutrition Maldives and any of our vendor(s)
- Infringe upon a third party's intellectual property rights by your use of the Website or post content that does not belong to you
- Claim ownership of any product displayed in our shop unless you are the vendor who supplied that product
Enforcement
User(s) must ensure that their actions adhere to these terms set out above. Failure to meet these terms may result in disciplinary measures including but not limited to: Legal Action, Limiting user access, Suspending your account and your access to the facilities of Bio Nutrition Maldives and bionutritionofficial.com
We reserve the right to refuse, modify, or terminate all or part of our services to anyone for any reason at our discretion should we believe that they are in violation of our terms or in breach of generally acceptable etiquette.
Products and Services
We offer sports supplements, fitness clothing, and wellness products for sale. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.
Shipping & Delivery
- Free Shipping is available for orders delivered within Malé and Hulhumalé.
- For airfreight delivery to other islands, a flat rate of MVR 170 is charged. If shipping charges exceed this, our team will contact you before processing the order.
- We are not responsible for delays caused by third-party logistics providers.
Return & Refund Policy
Maldives (Domestic)
Eligibility for Returns
We accept returns for:
- Damaged or defective items upon delivery
- Incorrect items delivered
- Unopened products within 24 hours of delivery
Non-Returnable Items
- Opened supplements
- Sale or clearance items
- Worn or washed apparel
- Perishable products
Return Process
Contact us at 9590590 within 24 hours of delivery
Refunds
Refunds are processed within 5–7 business days via the original payment method.
International Orders
Eligibility for Returns
We accept returns for:
- Items received damaged or defective
- Wrong items shipped
- Return requests must be made within 7 days of delivery
Non-Returnable Items
- Opened supplements
- Apparel that's worn or washed
- Clearance and promotional items
- Items without original tags or packaging
Return Process
Email bionutrionofficial.com with your order number and issue description
Refunds
May take up to 10–14 business days. Shipping fees, import duties, and customs charges are non-refundable.
Privacy Policy
Bio Nutrition Maldives ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website, make a purchase, or interact with us.
1. Information We Collect
Personal Identifiers
- Name
- Email address
- Phone number
- Billing/shipping address
Payment Information
- Credit/debit card details (processed securely)
- Bank transfer records
Technical Information
- IP address
- Browser type and version
- Device information
- Website usage data
Account Information
- Order history
- Support messages
- Reviews and feedback
2. How We Use Your Information
Your data is used to fulfill orders, process payments, provide customer support, improve our services, send marketing communications (with consent), and comply with legal requirements.
3. Data Sharing
We do not sell your personal information. We may share data with service providers, government authorities when required by law, and analytics tools. All third parties are required to safeguard your data.
Contact Information
Questions or Concerns?
Should you have any questions or concerns regarding our terms and conditions, please contact our customer support team for clarification. Your continued use of this platform signifies your acceptance of the most recent version of these terms and conditions.
Effective Date: These terms are effective immediately upon acceptance.